Secret Shopper: SpaceNK

Map Space NK Broadwick Street
Map Space NK Broadwick Street

As a beauty writer, it’s really easy to forget what it’s like to shop for beauty products – there is no downside to being sent products to try and test (apart from space) so don’t get me wrong, but when you write about beauty but rarely shop for it, you become a little removed from the experience. Bearing in mind that a lot of women really don’t find it any kind of enjoyable experience, I put it to the test myself today.

Firstly, the thing that struck me in SpaceNK Broadwick Street was the lighting. It’s about as perfect as it can be for shopping make-up. It’s also quite a calm space and although I was asked twice if I would like help, I never felt hassled. The second thing that struck me is just how expensive the products are… I do, of course, know the price of products but it’s one thing to have it told to you on a press release, and another entirely to have to take it out of your own purse! I’ve long wanted to try Zelens but at £95 for a pot of face mask, I gave it a miss. I also looked at Clarks Botanicals where the best selling serum is £285. Erm, no. I’d rather have a dress and some shoes.

What I settled on in the end was Sarah Chapman Skinesis Ultimate Cleanse at £40 and a Laura Mercier Longwear Eye Pencil in Black at £16.50 so my whole bill was £56.50. I was really impressed that when there was only one customer ahead of me in the queue to pay, the staff opened another till straight away so I didn’t even have to wait the two minutes until he’d finished. There was a general aura of busyness in the shop but it felt an easy space to browse for as long as I wanted. The store was immaculately clean as well.

All in all, I’d rate the shopping experience very highly – beauty buying as it should be done; space to browse and think, no hassling and super quick service when you’re ready. Impressed.


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7 responses to “Secret Shopper: SpaceNK”

  1. Jan

    I do probably 99.9% of my beauty shopping on-line, I have a fear of sales assistants and beauty counters which is odd because I am probably old enough to be their mum and am perfectly capable of holding my own with regards to product information – but I am a grumpy old bag and get irritated if there are too many SAs standing around and not helping me, or conversely if they greet me kindly I inwardly shriek b**ger off I want to browse. I find SpaceNK hit and miss, some stores I walk in and walk out of immediately because the atmosphere feels wrong and others are very warm and friendly. This is likely to be all down to me though! And yes stuff is extortionate nowadays. Sorry for the essay.

  2. VJ

    You know I seem to have been unlucky with my local SpaceNK’s. I live in Kingston and I find the shop really intimidating. The minute I feel I need to dress up to go in to a shop I count it out. I find the atmosphere sniffy. They have great stuff but I am always too nervous to stay so if I need something that I didn’t have time to get online I am in and out like road runner. I use pretty high end products so I should be their target customer (well the low end of their target as I agree with you, some of the price tags are just too high for me). It is a real shame. I would love to explore, but never feel comfortable there and I have a number of friends who have told me that they feel the same. It is ridiculous as the staff there should endeavour to facilitate a relaxed and unassuming environment, hey ho

  3. Like Jan above I do the majority of shopping online. I find beauty shopping in department stores traumatic (Selfridges Beauty Workshop is the exception), from the terrible lighting to RuPaulesque made up staff trying to force products on you. Being continually sprayed with perfume kicking off allergic reactions doesn’t help! I remember my first visit to the original Space NK in Covent Garden and falling in love with the whole new experience. One of the reasons I wish Sephora would come back to UK.

  4. Elissa

    I find the Space NK in Leeds a bit odd, it’s so tiny and I always feel like I’m being watched! The one in Harrogate is amazing though, not at all intimidating and the staff are amazing!

  5. Mopsy

    Space NK has also been hit and miss for me. The staff in my local Newcastle branch are excellent but other branches not so much.

  6. Louise B

    Love the products but the staff in the Bath branch are beyond rude. I refuse to shop there now on principal!

  7. Helen

    I love the choice in Space NK but I really do prefer to be left alone to browse, and at Space NK I often find the staff insist on standing over me and ‘helping’ me by pointing out products and asking if I’ve tried things. It even happened to me at a branch in America, so perhaps it is part of their training!

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