Beauty Business News

Remember when Coty bought a 60% stake in Younique in 2017 and the world of beauty stopped in its tracks to ask WHY???? They paid $600 million for it back then and sold it last year – to the original founders – for a reported $78 million citing the ‘different nature’ of the two companies business models.  I’m no mathematician but even I understand that water + drain = money all gone. I don’t know how I missed it before and now I’m wondering whether L’Occitane is eyeing its acquisition of Limelife by Alcone, another MLM company, nervously.

L’Oreal’s at-home personalisation device, Perso, that allows you to customise your skin care and make up at home sure does sound complicated. Consult Breezometer geo-location for your day’s environmental skin needs, as well as your hydration levels, colour preferences and so on. Snap a selfie, send the picture to the app along with your target preferences and let the device deliver your perfect daily skin care recipe from the internal cartridges. Hope you don’t have to leave in a rush. It’s due for launch in 2021. I have to admit I am tempted by the idea of personalising lipstick for the day – you know when you inexplicably just don’t have quite the colour you want despite having 700 lipsticks? The industry always gets hyper-excited about new tech and gadgetry which doesn’t seem to translate to the same enthusiasm in consumers (other than in China) – who is still using their Lidl Face Mask Maker now?

Proctor & Gamble is making plans to buy Billie, a US start-up personal care brand that sells women’s shaving products – razors, body lotions and shave foam (including a matte finish body lotion which I’ve never come across before). It’s not so long ago that P&G offloaded 43 of their brands to Coty. Possibly the bigger story here is perhaps a projected decline in waxing and lasering.

A brand that jumped into my mind recently is Revlon’s Flesh Beauty – a younger, cooler and more directive arm of Revlon created by ex-Allure editor Linda Wells (also creative director at Revlon). It’s not really done anything since it launched aside from losing Linda as creative director because she left quite quickly after the Flesh launch. She continues in an advisory capacity. I really had thought that it would cross the pond – initially it was sold in Ulta stores exclusively but the brand now has its own website for direct sales. The alarm bell is that the brand didn’t divulge their first year sales and usually, if there is something to shout about, they do. Speaking of Revlon, last August they hired Goldman Sachs to ‘explore strategic options’ which likely means they’re looking to sell at least part of the company (Elizabeth Arden (bought in 2016), Almay, Cutex to name a few) if not the whole lot.

As we know, the job of a marketer is to find the things you are most worried about and scare you witless just before selling you all better again. So, look out for fragrances for sleep – I don’t mean a pillow mist, but blends to wear as a bed perfume to supposedly help you slumber all night. All those hours we sleep, we aren’t shopping…and that’s good spending time wasted, right? 😊

Another micro trend that has crept out of nowhere is Stick Masks. Basically, mask blends in stick form. Great for portability and travel. I’ve spotted them on Japanese and Korean sites as well as at Sephora – and surprisingly, from Olay.

Bobbi Brown didn’t hang about once she’d left her brand in the hands of ELC. She brought out a supplement centred ‘wellness’ brand, Evolution_18 in the US and it’s now available here. If you look on the US website, it seems nicely affordable at $13 for Beauty Grow Capsules for hair, skin and nails – it’s £15 here which isn’t too much of a price disparity but the $13 Beauty Gummies are £20 in Boots which is a big hike and doesn’t seem consistent (wondering if it is a mistake).

A little note I picked up from Vogue Business is that at Net-A-Porter, 40% of their beauty sales come from 3% of their customers. Wow.

I’ve only got the Leeds and Oxford Street John Lewis branches to draw experience from but my goodness, when did it get so hectic? This week’s profit news from the store doesn’t feel like a surprise (JL had a pre-tax loss amounting to £26m in the six months to 27 July whereas the previous year they took a profit and Christmas sales were down),– the Oxford Street beauty hall barely has room for customers because it every inch is jam packed with stuff. The marketing boss has gone – very shortly before starting her new roles as Joint Head of Brands for both Waitrose and John Lewis. My feeling is that John Lewis customers don’t want the chaotic atmosphere that greets everyone peeling in off Oxford Street – I can’t wait to get out of there and yet, there was a time when I couldn’t wait to get in. It would be good to see a return to slower shopping – space to think and move would keep me, and I suspect, other shoppers, there for longer and therefore spending more. There needs to be a much tighter edit on the beauty floor – dump some of the classic brands that demand too much space and allocate it to combined counters (such as a multi-brand hair counter) with impartial consultants that know their field. It’s miserable news for the John Lewis staff who possibly, for the first time, won’t get their bonus but have still put the hours in.  I feel certain that a marketing stance that talks better to the customers they already have will bring new consumers in a ‘if you build it they will come’ kind of way. I just don’t know if they’re brave enough to break from the herd.

Another rumoured imminent sale is Tata Harper – no news of the buyers but there is a lot of speculation that one of the big players will pick up this brand to add to their inventory. It has Unilever written all over it.

Sources: Jingaily, chargedretail.co.uk, globalcosmeticsnews.com , voguebusines.com


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18 responses to “Beauty Business News”

  1. Donna

    Yes, I actually buy beauty from Net A Porter, since Beautybay stopped selling the higher end brands such as Edward Bess they are the only place that does sell. I tend to wait for their sales. I have no interest in their other stuff clothes jewellery etc.

    1. Jane

      Oh my gosh… lovely Edward Bess! What a delightful man he is.

  2. I’m a huge fan of John Lewis in general but you’re so right about the beauty haul… give me Debenhams or even Selfridges any day, more room, more space and friendly sales people. John Lewis is one of the few places I’ve had rude sales stafd!

    1. Jane

      I can’t say I’ve ever had anyone rude – stressed and overstretched, yes.

    2. Cal

      Astonished to read about Jane’s experience of thisBeauty Hall! It sounded so fantabulous when it started. (Must admit I always dash straight from Heathrow into Liberty, which never fails to delight me. Then Selfridges) John Lewis in general though….gee, I hope they stay strong and prosper. God, we’d *love* one in Cork. Retailers I love all seem to be struggling quite seriously…retrenchment from recent years of mad plenty, it seems. Fascinating report, Jane, thank you.

      1. Jane

        You’re spot on about the years of plenty – lean years ahead!

  3. Chrissie

    Fabulous post as ever Jane, many thanks! I love reading these. So much to digest. Revlon is another brand that seems to have lots its way (they also discontinued a lot of my favourite products) here in the UK. I saw that Gucci Westman who formerly was Revlon’s Creative Director / Global Makeup Maker Upper etc has her own range of super expensive stuff (“Atelier”) on Net A Porter. I am sure I saw a mascara on there for $50.. really! Peter Jones in Sloane Square yah has a cluttered beauty zone – kind of puts me off. And the L’Oreal Perso sounds like just too waaay much hard work! Have a great weekend Jane xx

    1. Jane

      Gucci’s products are beautiful.. but SO expensive. I reviewed them for the FT and loved them.

  4. Anon

    I really hope a site starts selling bourjois to uk again !

  5. Marion

    They have really messed up the men’s clothing section in John Lewis Oxford Street too. The design and lighting are ghastly.

    1. Jane

      I think you’re right.. there seems to be too much focus on quantity of stock – I like shopping at Fenwick because their edits are so tight and so spot on for their customer that they don’t need to jam in every damn thing, just a selection of the right things.

  6. Socky

    Hands up ‍♀️
    Who thinks John Lewis should employ Jane?
    ‍♀️‍♀️‍♀️‍♀️‍♀️‍♀️⛄️☃️‍♂️
    X

    1. Jane

      haha! gosh I’d love to work with them!

  7. Honey McKinley

    John Lewis in Brent Cross is really good for some reason. The staff are on the whole lovely and friendly and there was one lady on the Dior counter (who has now left of her own accord) who was so good with samples, advice, testing products, taking time etc that not only did I save any Dior purchases to buy from her despite living the other side of London but my partner and I would stop by her counter to say Hi every time we went in, even if there wasn’t anything new to browse there. We now have something similar with the main Clarins lady who went out of her way to help my partner decide on skincare (very late to the game and didn’t want anything girly) plus remembered which sample she gave me about a month after the event when I wanted to buy the full size. It’s the little things that make me want to buy from there rather than from a large Boots or other department store. The £5 off with beauty recycling comes in handy too and makes up for not getting cashback points, although if you have the loyalty card you get prize draw entries when purchasing.

    1. Jane

      That’s good to hear – great sales staff make a HUGE difference in the whole experience.

  8. Trimperley

    I was shocked when Bobbi Brown left her company. I had been using her products since they first came to the UK and felt a little abandoned. Particularly as I can’t find anything that I like in the new offerings. I’m not keen on the new gold packaging or its contents.

    About 18 months ago the John Lewis website started driving me mad as every time I tried to scroll back a line or two it would shoot up to the top of the page. It was so frustrating I used to enjoy browsing but more or less gave up using it. They finally fixed the problem before Christmas this year but they must have lost a lot of sales because it was so infuriating. I also wonder how the new stores that they have opened are doing. The one closest to me is a new and they built it in the middle of a traffic jam so I don’t go very often.

    1. Jane

      You’re not the only one with the abandonment feeling – I think it’s something that new start ups looking to sell forget when they use their founders as the face and make strong, relatable relationships with their customers. The minute they cut and run, which inevitably they do, the brand becomes just like all the others with no USP. Liz Earle a good case in point.

      1. Jane

        I’m not so bothered about them trying new things – I quite like to see experimentation especially within a brand that was known for 50 shades of beige. I think perhaps it’s taken longer to find a new identity than first expected and there’s a huge market pressure to appeal to more than one type of customer. Colour cosmetics has had all the high days so it’s to be expected to see a slump in sales that tallies directly to our rising awareness of consumerism. But, I hear you – back in the day though Cal, Chanel had the most embellished compacts of all, save perhaps Dior! xx

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