[unpaid/purchase/affiliate/ad] I know this lipstick has been here before but it was my friend during lock down and I finally have a new one – but what a faff! I remember my mum’s favourite lip colour being discontinued and she was distraught – now I know, after this saga, what it’s like to have that feeling!
I realised I was getting low on Rene Pink and couldn’t imagine not having it in my make-up bag (drawer!) so I ordered a new one from Net A Porter. The original was a press sample from Coty for a feature in How To Spend It and that was so fraught with difficulty that I didn’t want that experience again (not that I would ask for a second, but stock information would have been really useful) so placed my order.
After three weeks, nothing had arrived so I stopped wearing the original for fear of running out. Eventually, I got an email from Net A Porter saying that my package had been returned to them and I was being refunded. Hello? I’ve been here for 3 months! The house hasn’t been unattended in all of that time. I phoned them up – and gave up after 40 minutes of waiting, and emailed them instead. No reply. So, I tweeted them which got a response quickly and it transpires that in all that time, it had never been in stock in the first place.
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They messaged me to say they were pleased the matter was resolved. I mean, I know things are difficult but on-line sales and services have to be seamless, especially from a luxury retailer, and especially now. So, while that’s in the past, it’s such a vast contrast to the perfect service received from Gucci on-line which is where I ended up getting it (it’s sold out at Harrods as well so I guess it isn’t just me that is obsessed with this shade). Rene arrived in a matter of days, in little silken Gucci labelled bag, with a comp slip thanking me for my purchase and my returns label and invoice all tidy in a separate envelope. I’ve always been slightly put off ordering directly from luxury retailers (for beauty, I don’t have do this often, obviously) which is probably imposter syndrome of a sort but I got an absolute thrill from the entire tone and delivery at Gucci.
Anyway, here it is in its full coral-pink-red glory in a picture taken by Lucy in the kitchen where I was at the end of my tether with too much hair! It’s in the balm texture (3) so you get a lovely sheen, a gloriously vibrant tint and the comfort is perfect. It’s £34 HERE, non affiliate HERE. I feel like I’ve found my colour for life – but hope I don’t have work so hard to buy it next time!
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