I absolutely love ‘behind-the-scenes’ stories from the beauty world. I had a fascinating chat with someone from a brand (who for obvious reasons will remain nameless) about customers who quite literally take the P. Read on and try not to let your jaw drop into your lap.
Customer 1: Uses a body self-tan, is ‘horrified’ to discover that it has stained her La Perla knickers. So, she sends her precious undies, unwashed, to Brand X to make the point. Brand X very kindly washed them for her, removed the self-tan stains and posted them back, but had to inform her that they were unable to remove the non-tan related stains.
Customer 2: Sends back a product to Brand X saying it caused a reaction. That’s fine, but including a urine sample in the package? A little OTT.
Customer 3: Sends back a set of empty pots, deciding belatedly that the products didn’t suit her skin, and demands a full refund.
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And the medal goes to Customer 4 who phoned Brand X in hysterics declaring that the Brand X facial exfoliator had eradicated her eyebrows. After being talked down for a few minutes and asked to retrace her steps to the bathroom, it transpired she’d used hair removal cream to freshen her complexion.
All products are sent to me as samples from brands and agencies unless otherwise stated. Affiliate links may be used. Posts are not affiliate driven.