Beauty Business News: Deciem

Since the Deciem story has well and truly hit the business pages, it’s time to include it in BBN, something I’ve steered very clear of in the past, because of the fast changing nature of the situation.

As a brief outline, last year, Estee Lauder acquired a 28% stake in Deciem, which is owned partially by Brandon Truaxe and partially by Canadian entrepreneur, Pasquale Cusano. At the beginning of the week, Brandon made the decision to ‘temporarily’ close Deciem as he believed there were financial irregularities. All the Deciem stores are closed until further notice. Yesterday, Estee Lauder lawyers stepped in to extricate Brandon from Deciem and instate Nicola Kilner (ex co-CEO, recently brought back after being fired from her role) as sole CEO of the company. Under Canadian businesslaw, they can bring a court action where ‘conduct has occurred which is oppressive, unfairly prejudicial or unfairly disregards the interests of a shareholder, creditor, director or officer’. There is a thorough time-line of the Deciem story on Vox HERE.

Wherever you look, and this story is now covered widely across all media, there are allusions to Brandon’s health, mental health specifically. It’s true that his behaviour is erratic across his social channels and it seems that it has been difficult for people to try and step in. I know that several people have tried.

It’s very clear that the recent path of Deciem has been beset with issues: a short appearance in Sephora, a potential collaboration with Ulta that came to nothing, and fast disappearance from Victoria Health, a very early supporter of the brand. All the clues have been there for some time that all is not well. Deciem has a world-wide staff of approximately 450 people who currently have no idea whether they have jobs or not, which is surely the more pressing matter than whether the company CEO is fit and well.

But, we can’t not address whether Brandon is fit and well. I can’t diagnose any more than any other non-professional but I can suggest that those with mental health issues are often the very last to know they have it. So, everything going on around a person who may be in an episode of one sort or another truly believes that those around them are the problem. That can lead to paranoia, delusions, mistrust and terrible fear and personally, I would not want to be in the shoes of anyone whose world is disintegrating around them so publicly when it’s clear they are beyond a certain level of self-awareness. So, while we are watching (because there is no hiding place on Instagram) someone lose everything, it’s important to be compassionate rather than subject them to ridicule or derision.

The most important thing for the lawyers to do is secure the jobs and salaries of the many people who work at Deciem and we should know by the end of the day whether there is a new CEO.  Personally, I don’t think that the brand and its branches will disappear completely but if the lawyers are successful, it will be a different kind of brand in the longer term.

As a last note, I will say, again without diagnosing, that I have known people who suffer with severe mental health issues emerge from an episode to be horrified, ashamed and beside themselves with regret to discover what has happened. Sometimes, they can’t even live with it, which makes worrying about whether we can get new supplies of serum seem rather irrelevant. I’m hoping, personally, that while the lawyers are securing their finances, they’re also securing the well-being of those involved.

NB: A quick update: from the time of writing the above post, and after the court hearing in Canada, Nicola has been made CEO of Deciem and the company hopes to resume normal activity next week. Brandon Truaxe is legally forbidden to control Deciem in any way at the present time.


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22 responses to “Beauty Business News: Deciem”

  1. A sensible person speaks – finally!

  2. Jaclyn

    This is a thoughtful and measured run-down of the situation, thanks Jane. My thoughts are with the employees, as you say, especially those on zero contract hours in stores that have been closed for days already.

  3. Megan

    Very thoughtfully written. A refreshing change from the array of “OMG where am I going to get cheap retinoids now?” stories published elsewhere.

  4. Jane

    I only became aware of the problems with Deciem a couple of days ago when a blog post somewhere else contained a link to Brandon’s video. I watched the video and it was shocking and very much suggests there is some sort of illness at play. I really hope that this matter is dealt with in the best way possible for everyone involved and that everyone can come out of it with their dignity intact. I also hope that everyone employed by Deciem is kept on, having been through 3 redundancies in less than 3 years during the credit crisis I know what a horrible blow it is to be dealt and how it feels to feel powerless and at the mercy of forces outside your control.

  5. Cail

    Beautifully done Jane, thank you. I imagine there’s been appalling gawking going on.
    Agonising stuff indeed; hope there will be space enough for things to be concluded calmly and painlessly.

  6. Caz

    Thank you Jane for a balanced and humane write up, I sincerely hope the staff get to keep their jobs and Brandon gets the help he needs. As someone who has had mental health issues I can say hand on heart that the person suffering is often the last to know they have a problem. I hope now something concrete has been done everyone can work towards better times x

  7. Jane

    You’ve put this very kindly. I know that many were ready to “cancel” Deciem after how Brandon acted (especially after his insanely racist posts), but having seen mental illness and what it can do to an otherwise kind, sensible person, my thoughts were with their employees. Best wishes for him to make a recovery.

  8. PeachBellini

    Jane thank you for writing this so beautifully. I’d been avoiding stories on this precisely because of these issues. Then I saw you had a post and happily clicked because I knew you’d handle this sensitively. And of course you did 🙂

    To anyone struggling, please do speak to your GP. If you are in the UK, Mind is a fantastic charity and if you just want to talk to someone do call the Samaritans.

  9. Chrissie W

    A very restrained article Jane and thank you for being insightful on mental health. I wish Brandon a full recovery and the brand every success with Nicola’s leadership. I will stock up in due course. Skincare is important but not something to get hysterical over. This article embodies why we love you and your blog Jane. Thank you xxx

    1. Jane

      Thank you Chrissie x

  10. Jaq

    Well done for speaking up and addressing the issue Jane. Puts things in perspective – I hope he can get the help he so clearly needs, and won’t be judged on anything he does or says whilst unwell.

  11. Julia

    Jane – I cannot thank you enough for your delicate & well-reasoned treatment of the Deciem situation & mental health. I really respect your calm leadership that shines, as always, through your writing. Thank you for reminding us that it is the humans involved- whether employees or Brandon himself- who truly matter. I hope the change at the top helps right the ship to get people back to work. I hope even more that there are kind people working to get Brandon any help he may need. I have a schizophrenic sister-in-law whose severity has waxed & waned during the 17 years I’ve known her. When things (code for meds) are going well, she is a delight; when not going well, she can be frightening. I wish everyone would try to look through the thick fog of mental illness and try to remember there is a more familiar personality deep inside the fog who is likely as frightened as we are of what is happening & fearful s/he won’t find the way out of that fog.

    Julia

    1. Jane

      thank you so much Julia x

  12. What I’ve found truly saddening is how many people have been quick to jump on the story, make their own conclusions and seemingly know nothing more than what is in front of them. I’ve worked with Deciem for a long time now, the first brand to collaborate with me and give my blog a chance, Brandon and the Deciem team have always been kind and courteous and I believe in treating people how they done to me. So I’ve chosen to say nothing despite people asking my view. Whatever the issue is, I hope it is resolved quickly x

  13. Carole

    Jane, thank you for another thought provoking article. I report to a CEO of a small company and his mood, behaviour and language to his staff over the past fortnight make me wonder if he hasn’t got some mental health issues. Luckily I’m an interim and leave in 8 weeks but next time he spouts off and makes near impossible demands on me and the depleted team I’ll think about my capabilities, what’s reasonable and the work life balance.

    1. Jane

      Well, you highlight an interesting point there – it’s sometimes hard to tell if they’re just very unreasonable, difficult people or if, as you say, there is an underlying issue. Having an MH problem doesn’t mean a lovely person lurks within – MH issues aren’t picky – they choose anyone, whether they were pleasant in the beginning or challenging in the beginning, the latter making all the harder to be compassionate.

  14. LilyM

    Very well put! <3

  15. Roisin

    Very mature and sensitive handling of the matter and it’s very different from anything else I have read!! Thank you for being so understanding of mental health issues!!
    I actually had a mental breakdown that lasted TWO entire years before I was correctly diagnosed and during that time I lost everything. ALL My friends, my boyfriend, my job, I couldn’t go back to where I volunteered, and I had to drop out of college . I was ridiculed, bullied and ostracised. Then when I became lucid again and realised how crazy (paranoia mostly) I had been I became suicidal. I was deeply distressed and ashamed. Humiliated really. 8 years on and I am still mortified by how I behaved and terrified of bumping into people I knew back then. I am still reticent about letting people close to me so I haven’t dated since and I no longer have close friends just friendly acquaintances. But I have a wonderful family who have supported me and a great career.

    1. Jane

      So sorry to hear that – pleased though to hear you’ve got a supportive family which I think seems to be so key to recovery. x

  16. Yasmine

    I totally agree with all your thoughts in regards to the question of his mental health and it just does a disservice to everyone to weigh in on it. The problem is that at the end of the day whatever the reason, actions have consequences. Most people won’t know what has been going on behind the scenes and that’s always a caveat in a conversation about controversies. Having said that, as an onlooker and former customer what has frustrated me about this situation is that it’s been going on close to a year without any apparent intervention while the trangressions have just continued to pile up. Who knows what the true tipping point for Estee Lauder was and what has been in the works but it appears that it wasn’t until Deciem shops were closed that they decided to take any action. My feeling is that EL could’ve and should’ve stepped in sooner.

  17. NDB

    Great writing as ever Jane. Sensitive handling of a delicate topic. We’ve all seen the insta chaos around this poor chap, let’s hope he gets the help he needs and that his employees and their jobs are all managed with the care and attention they deserve. Such a horrid situation.

  18. Sharon Whiting

    Thank you for this Jane, a balanced voice amid so much speculation. Much needed x

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