Older, better. Whatever.

Data released from survey site YouGov indicates that beauty ads portray older people more unrealistically than any other industry, with technology and fashion trailing a little behind beauty in their inaccurate depictions. The Drum, a leading marketing and media industry new site has published the findings and it’s well worth a read, if only to marvel at the need for a survey to prove this.

Ageism is rife in the beauty industry (see Caroline Hirons’ feature HERE) – there’s a pervasive mind-set that only youth can have beauty and that should be any older woman’s end goal. L’Oreal Paris has launched a make-up range for older women that’s better suited to older skin which undoubtedly needs different things than young skin. Radiance, vibrancy, glow – all these things are desirable for women at every age but the route to get there changes along the way. However, they still slapped ‘anti-ageing’ on the front of the bottle. It’s a marked improvement on Revlon’s Youth FX which should carry a health warning, it’s so insulting to the age-group it’s intended for.

You can give as much positive commentary as a brand as you like about this lucrative market but if anti is your first word, then the approach still needs work. Positive words aren’t hard to find – they’re really not –  but if there’s no positive mind set behind the products then it shows. Where L’Oreal leads, others follow so the beauty industry journey to speak to the older women is going to be interesting.

As an end user of brand outreach to ‘older’ women – although I’m 52 not 102 so that term doesn’t even feel like it belongs to me – there is SO much I could tell you. I’m one of only a handful of digital content creators in the beauty industry in this age-group and a gate-keeper of messaging. My audience is varied but I cannot say that the people who read BBB are the same as the people who watch Zoella on YouTube. My belief is that beauty is not one thing, it’s many things and that would incorporate any permutation you like including older women. I refuse to collude with messaging that is derogatory and I feel a responsibility to undo some of that damage where I can.

The thing about the beauty industry is that it likes to disempower – it’s a way of ensuring that you never feel positive about the way you look. Growing older is like growing up – on the whole quite marvellous but with some hideous surprises along the way! Women (and men) who feel positive do positive things – so surely, surely it’s a no brainer that marketing could follow that train of thought. It is completely fine in my book to want to look and feel amazing – how that actually looks in reality isn’t cookie cutter – and it’s always a personal choice in achieving your happy place. Your face, your body, your rules which is why beauty should be a glorious cornucopia without one set in stone objective.

Superdrug’s B. Range incorporates a 60+ cream as Skin Phase 5 (no budget to promote it though which tells you the importance level) that talks about skin strength – redensifying, recushioning and comforting offering all the attributes to a woman’s face that you’d probably like to see in a sofa. On the (huge) plus, they’ve positively NOT put ‘anti-ageing’ on the packaging and that’s a giant leap to be celebrated.

So, going back to beauty industry outreach to older women. This is where you really see how the industry views the older woman and how it speaks behind the scenes. I’ve taken part in campaigns where I know I’ve been paid significantly less (I’m lucky to be there, remember – I’m 52) if not the lowest of all participants, I’ve been asked to photograph my friends so that a publication can choose the most acceptable looking to film with me, I’ve been accidentally copied in on an email chain in which a brand that ‘loves’ older women quite clearly does NOT (even at £8K I walked away from that so they popped in someone far out of the target age group instead but she is pretty, so..), I’ve been asked to make an exception for a brand and say that I’ve tried and loved an anti-ageing product when I haven’t and I’ve been sent ‘scripts’ for ‘positive older women’ videos that are anything but. And that is the very tip of the iceberg.

That doesn’t even cover off the casual ageism where as an older woman you aren’t even considered to be in the market for a Huda palette, coloured hair sprays or a Kat Von D fragrance. The Fenty campaign that was so inclusive? Older women – nowhere. It’s difficult to be told you don’t make the grade because you’re too old, however nicely it’s presented (or not!). There’s an insidious level of patronising (Gold, Not Old.. urgh) that you will only experience as an older woman in beauty – as a younger man or woman you will never see it. But it slowly creeps in over time. A million times I’ve thought about walking away from a world that only sees beauty through dollar eyes, struggles with the concept that beauty can be many, many things and sees anyone who goes against the grain as difficult, tiresome or trouble making. But, it’s also important to leave a smoother path – this is a journey I don’t want younger women in beauty to take as they progress through – and I think I was built for trouble, so on we go!


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27 responses to “Older, better. Whatever.”

  1. Dolly

    Thank you for not only informing me about fab new beauty releases but also for making me think about the messages that the beauty industry projects and that I perpetrate. I may not be your typical 36 year old but I for one proudly read your blog and watch Zoella on YouTube (albeit as a guilty secret ; ) )

    1. Jane

      Oh thank you so much – I like a sneaky look at Zoella every now and again.. why not!

  2. Gabriella

    I’m 35 and I’m starting to feel left out. The worst thing for me is that it’s 2017 and the dearth of beauty campaigns that feature woman over 30 is truly depressing. When I flip through I magazine or visit an online store, it’s the not so subtle message of ‘you’re not welcome’ that speaks the loudest. I feel like so many of these companies don’t want my dollars or my time.

    1. Jane

      Actually, they want both your time and your dollars – they just don’t know how to get them off you!

    2. Lizzie

      It’s so ironic, considering that we (those over 30, over 40, over 50…) are most likely to be the ones with any actual money to spend on what they’re pushing. But no, market to the 22 year olds who are struggling to make ends meet (as we all did at that age). Seems legit.

  3. Chrissie W

    Fabulous post Jane. I am fed up with our age range with being all but invisible or airbrushed / facelifted to barely recognisable in beauty ads. Which part of the message about our increased spending power isn’t reaching brands / marketeers and subsequently getting picked up in campaigns. Oh and spare me the one foot in the grave approach, thank you for mentioning that one Jane! We need to get out there and shout, shake the tree. I am learning about being ignored by some brands in stores (MAC, UD, RMK the list goes on), others are super welcoming (Chanel, EL, MUFE I’m liking you). I like being older, it’s been a wondrous, unpredictable journey and yes I am still interested in and want to experiment with both new and established beauty and scent.

  4. Trimperley

    Jane your website is a daily delight. The best revenge is to live well. So keep doing what you enjoy and we will follow.

    A few years ago I looked at Zoella’s website and couldn’t see what all the fuss was about. Didn’t think to look at Youtube. I hate Youtube, it wastes so much time. I can read an article faster than watching a video. I think this is a generational thing. The Millenials don’t drive and spend all their time on public transport watching videos. No wonder Google wants to make cars.

    The older I get the more immature I am becoming. My teens and early twenties were spent grafting, no gap year for me. I now look at my parents and think bloody hell better enjoy myself before its too late.

    Meanwhile a “Warning” response to beauty outreach for the older woman is more samples please.

    “When I am an old woman I shall wear purple
    With a red hat which doesn’t go, and doesn’t suit me.
    And I shall spend my pension on brandy and summer gloves
    And satin sandals, and say we’ve no money for butter.
    I shall sit down on the pavement when I’m tired
    And gobble up samples in shops and press alarm bells
    And run my stick along the public railings
    And make up for the sobriety of my youth.
    I shall go out in my slippers in the rain
    And pick flowers in other people’s gardens
    And learn to spit.” Jenny Joseph

    1. Jane

      hehe! thank you so much and what a great point about the not driving! you’re absolutely right – they don’t!

  5. Mary

    Having just turned 60 myself I am so tired of ageism .
    Women in there 70s 80s and older care about their skin and appearance as well.
    I really support what you have written Jane .
    I trust you and respect you even more after reading this .

    1. Jane

      Thank you for your support xxx

  6. Clbnolan

    You must be biting your lip off some days, in an effort not to tell some of them to shove it, Jane!
    I guess ‘happy as they are’, secure older women don’t buy anywhere near as much product as knocked of balance, invisible & insulted husks of their former selves, so I don’t see it changing too soon to be honest.

    1. Jane

      haha.. I DO tell them to shove it sometimes!

  7. What is massively surprising about ageism is that beauty is possibly one of the only industries that you can get away with being openly ageist in and no HR person is silently cursing!

    Secondly, how come not a single brand has realised that there is this massive void in the market for older ladies? Dior clearly are having a crisis with Cara thingy and their 30+ hopes and dreams… but people like my own mother, late 50’s doesn’t feel she can walk into a department store and buy anything because she is looked over and ignored. I went into a well known store this week with a work colleague who is in her 60’s and I am in my 30’s and she was totally ignored but is the one with the biggest disposable income whereas I just about got some information about a lipstick I kind of liked. It pained the sales assistant to talk to me because there was a tween swatching session going on and she clearly eyed the sale right there… I was so annoyed I emailed the brand oops!

    1. Jane

      Good for you! I can’t even with Cara :-)))))

  8. Laura

    Well said Jane. I love skincare and makeup and it’s hard to find something that doesn’t make me feel old just looking for it on the shelves (tucked out of the way). And I feel it now when I’m out how I’m no longer noticed. Keep talking and writing and we’ll keep supporting you!

    1. Jane

      Thank you Laura!

  9. Julia

    Jane – you are one amazing cool woman. I love what you have to say. You are #SoRight. Stick to your guns – it’s one of many reasons we respect you and your views.

    1. Jane

      Thank you so much Julia!

  10. I noticed it at beauty counters in my late 40s – a certain patronising tone that I hadn’t heard before plus a reaching for the wrinkle creams! I no longer browse counters for exactly that reason – if they could make it a more joyous experience for older women we might buy more. Chanel are an exception – they do seem to have got the memo!

    1. Jane

      Lots of people say that the Chanel counter experience is a good one – glad to hear it.

  11. vakundok

    Well the not driving issue is a bit… They don’t drive, because it’s forbiddingly expensive to insure a young driver, pay for parking, they don’t yet have kids to schlep around and MAYBE just maybe beacuse it’s far more environmentally friendly to use public transport. I agree on the reading bit, videos are a waste of my time but you can’t read whilst driving either… And somehow I don’t think beauty journalism works on the radio 😉

    1. Jane

      I don’t think we’re suggesting that not driving is a bad thing – it’s just a habit change because as you say, prohibitively expensive.

  12. Zoe

    Genuine question – is there a brand that gets this right? Because I’m also bored to death of going into SpaceNK and being ignored/patronised, even though my disposable income is way more than it was in my 20s when I felt like it was a conversation of equals. I would love to support someone doing this properly because if enough of us vote with our wallets things will change.

    1. Jane

      Have a look at new brand LIXIR – so much common sense behind it.

  13. Ann

    So fantastically true, Jane, and I hope you go on chivvying and making trouble for decades to come — we need and support you. I’ve often wondered why the cosmetics industry people don’t consider themselves included in their nonsense: after all, they grow older, their mums/grannies are older. Are they not women too who would love to make the best of themselves? Cannot understand this focus towards perfectly gorgeous little teenagers who are really not at all representative of the products they are advertising. Go for it Jane — I’ll sign your petition!

    1. Jane

      ah thank you Ann xx

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