The Last, Last Post? Illamasqua.

I’ve just spent quite some time on the phone with Julian Kynaston, founder of Illamasqua. He’s requested that I publish in full his email to me. One of my general complaints about Illamasqua is that the right hand never seems to know what the left hand is doing, and so this bears out yet again in the content to follow. Julian has done more than any other brand ever has to try and sort things out, so I feel it’s fair that if I can dish it out, I sure better be able to take it. I will caveat this though with some extra points I was able to give Julian on the phone that he did not know prior to writing his open letter, one of the main being that I was expressly told that no images (not specified whether they were product, ad or open casting) would be available until after Sunday.

So, over to Julian.

“My name is Julian , im the founder of Illamasqua, I really wanted to email you directly about your recent post. I can understand your frustration ,even anger at what you have concluded.
The problem is those facts aren’t correct. You’ve left me in a very difficult, and might I say unfair position of having now to defend Illamasqua from an ‘offence’ it hasn’t committed.
As such I would like you to take on board the below facts and help to redress the situation for me.
There has been and is NO embargo of our AW collection launch related to a Sunday magazine. We are working with a title on a feature which was all about our decision to do an open casting and the backstage shots of this (and the work which went into producing the shoot itself ) have been done jointly with us and a magazine. I am perfectly happy with this decision and in no way consider it a ‘change of strategy’ for us against our what I deem to be our ‘without compromise’ support for Bloggers. Our strategy has been and remains ultimately pro Blogger and to date it is more than clear that if anything we have offered the vast majority of any exclusives we have done to the blogging community.
In the case of our Autumn Winter collection the facts are that the images etc will be released within days – with NO exclusive – evenly ( at the same time) to Bloggers and press alike. The same will apply to the products. By the very definition of the ‘instant’ blogging media we know full well that the print press will likely reject using our imagery as the blogs will spread them live same day. We will then take onboard no doubt the same criticism from those print based press as you have laid today at our feet – namely that we support the blogs ahead of them. We accept this. This is what makes your recent post so unfair. Not only isn’t it true but worse still in penalises us for the already hugely difficult commercial decision to support the blogs ahead of the press.
You do not need to point out to me the critical role the blogging world has played in the development of Illamasqua and many Bloggers have had first experience on how I personally prioritise seeing them FIRST on the overseas visits I make – the last of which was to New York ( Hi Krasey Beautiful x).
Your call into our offices yesterday was clearly confusing and it appears that you were told that images related to said Sunday magazine article couldn’t be released – this is only in the case of those backstage shots relating to the open casting as mentioned. Again I would reiterate that the FULL imagery and products will be releases evenly across all our media – more so and for clarity AHEAD of the Sunday magazine piece.
I can assure you that this brand is anarchic at its very heart and there will be no conformity as we grow .None. If any magazine threatened us to offer them an exclusive at the cost of future coverage we would take delight in saying NO. We cant outspend the competition so we have to work very very hard to outthink them it terms of product and marketing ideas. As a private British beauty brand that has – within less than two years of being available to buy – rolled out internationally and received critical acclaim we are very proud of what we have managed to achieve ,especially when our competition are multi billion pound corporates who would much rather we weren’t here making the waves we are.”


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13 responses to “The Last, Last Post? Illamasqua.”

  1. SamMakeup (MAF)

    This confuses me as I have been told categorically that I could not sure the product images I have until after Sunday, I showed you the email BBB.

    What does this mean? Should I release them now then?

    “Hey Right hand, meet the Left hand, you’re part of the same being”

  2. Wait, why did you title this the “last, last post”? Does this answer your concerns?

  3. SamMakeup (MAF)

    Revised to say that my email syas they would ‘prefer’ me not to share images.

    I do want to clarify that.

    Sam

  4. SminkyPinky

    Wow. Kudos to Illamasqua

  5. Lol Amy..good question. I don’t know if it does. A bit maybe..impressed that he could be bothered to try and sort it out personally but on the other hand it should never have come to that.

  6. Illamasqua is a brand that I personally only know anything about as a result of bloggers. I am not sure how they are supporting bloggers – it looks like exactly the opposite from where I am sitting.

    If you want to know how to handle an online PR gaff look at the way King of Shaves handled a recent one.

    http://mumbrella.com.au/king-of-shaves-rude-and-spammy-31365#comments

    You need to read the comments to see how they turned it around.

    Incidentally when I retweeted it I got a DM from Will King himself.

  7. Eleanor***

    I think it’s nice that they are so transparent. Took me 3 weeks to get through to the Shu Uemura PR team and then another 3 weeks after that they gave me a shitty email saying how I didn’t warrant any press releases as I wasn’t press.

    Illamasqua have always been very friendly in my opinion andhave looked after me. And it seems like it’s the same person who works with all bloggers and she’s nice sweet and not PR at all

  8. KKT

    Not impressed with Illamasque at all. To me this is turning their shoulder on the medium that made them. Through various purchases I am personally quite convinced they are not worth the hype, they are the only consistently positively blog reviewed brand that I have been consistently disappointed in. When discussing this with their Illamasque staff recently at a Debenhams they quietly told me that this was all due to the massive investment they made in giving away freebies to bloggers. Does this mean that I think bloggers were influenced by generous freebies? Yes it does,which I hate but cant help, cause quite frankly I’d choose Prestige over this lot any time. Call me a sceptic but this open letter sounds like a reaction to being rightly called out on their rather obvious decision to make a conscious switch to a more commercial advertising option. ‘Anarchic at is heart’ and ‘no conformity as we grow’? Can I say the word ‘balls’ on your blog BBB? While I think BBB is generous in her praise of he response, to me its blatant and corporate and typical and really disappointing. Ranty? well yes quite frankly!

  9. Sharmin

    I love Illamasqua please dont stop blogging about it – its one of the best make up brands out there!!!

  10. ?????

    i am sorry people but you all sound like little e-divas. why does it matter if you can post the pics now or on monday? You do seem to be stirring things up for no reason. I think the fact that this guy’s direct answer defo inflates your blogging ego. Also at which point does this guy turn his back to bloggers? He even takes the time to answer back. The problem with bloggers is this: they do seem to have a very aggressive attitude: supposedly people start their blogs out of love for beauty, only to become hungry for freebies and write low quality content. I am not saying that all mags are great,but then again bloggers are not the voice of the people. to the blogger above re: uemura. well if you had a brand and you were inundated with 109495 request from 2874874 bloggers (it seems that everyone is a blogger now) would you really give out your product like that? doesn’t it sound risky to you? not having control over your product at all? or just because you are part of this new movement does this entitle you to demand more and more products ? i don;t really understand here….

  11. Gail

    Illamasqua have done VERY well for an indie brand, and for my part, this is due to MizzWorthy and her competitions, which spread like wildfire across blogs and YouTube. Before her I had seen the stand in Selfridges but never approached, as they have too many staff there and they POUNCE on you. Going to their counter is a nightmare (well most Selfridges beauty counters are, to be fair) so that’s one reason I don’t go. The other is that their prices are high end, yet their blog gifts are splashed -which frankly DOES cheapen the brand! I don’t blame them if they now retrospectively want to set a premium (let’s be honest, a National paper supplement would represent a prestige status symbol to put on their press clippings – more than any blog, even a powerful one such as this – simply because blogs as a medium are comparatively new and easier to establish.)

    Their mistake was not to initially chase the papers. Now they inevitably alienate the blogs who set them up. Illamasqua have made thier bed and must lie in it, so your stance implies. I think that is true in that Illamasqua have come across as having no clear gameplan. i.e “It’s easier to romance bloggers with free stuff, so let’s start with that; oh now let’s justify our prestige place by doing the exclusive print spread.” Julian does not help smooth the cracks by his badly worded and ramble ridden email, I would have suggested a sleeker PR response that made sense.

    Illamasqua, objectively speaking, would actually do well to reign in their blog connections. I was invited to the launch recently which got cancelled last minute and never rescheduled (very unprofessional and dare I say would not have happened were we print media bigwigs) and then people who were not even invited, got sent packages of stuff to blog about, whilst some, like me, never got anything. I don’t mind (and possily if I wrote to ask for my free goodies would have got them)but it does make the brand seem confused and drowning in their blog connections. It seems Illamasqua see bloggers as their friends: we can be coaxed but equally we can be dropped, and as friends, we will stick by them. I don’t think Illamasqua ever saw blogs as “media” in their hearts.

    However on the whole, to reiterate, Illamasqua – however they got there – have done a marvellous job: going international, building a varied range of products, forging a distinctive identity. No one can take that achievement away. All’s fair in business, and even if it is laughable to claim to be “anarchic” when you are so clearly a corporate business setting up in any shopping mall that you can, and obviously would be in heaven if you could be the next Lauder…!!! But it’s an image, and there is no harm in that. The rock n roll cliche is as bourgeois as they come, afterall. Nothing new there.

    I hope Illamasqua work out a professional strategy so they balance their interests wisely. To their immense credit, Illamasqua’s website swatches (an idea cultivated by blogger/Youtube requests) shows that they are open to appreciating blogger input. They are a new brand, and the learning curve is a bit too visible, that’s their only fault.

    I get the feeling this won’t be the last post on Illamasqua afterall, BBB. That was easy enough! Try that with a disgruntled magazine editor on the other hand….

  12. Zulfa

    I think it’s great that you made the effort to post both sides of the “story”. It showed professionalism and integrity. I am your fan forevermore…. 😛

  13. Just Kiss and Makeup..Its all about advertising and such things do happen…….

    Illamasqua is a good brand and should realise how much footage they get through bloggers and Bloggers must understand Illamasqua’s priorities.

    Thats getting easier!!

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