Charlotte Tilbury New Colour Chameleons

Charlotte Tilbury New Colour Chameleons

So, I really got the opportunity to show just how easy it is to make a complete idiot of yourself on the internet! I did this post last week, mistakenly using the wrong Colour Chameleons. A reader pointed it out, but I was so convinced that she was wrong and I was correct that I actually argued with her. I know. Mortifying. Quite rightly, she questioned how I could, when I am such a fan of these pencils, make such mistake. No mitigating circumstances other than brain not engaged and this:

Charlotte Tilbury New Colour Chamelions
Charlotte Tilbury New Colour Chameleons

My existing and personal stash of CT Chameleons, that I use at least weekly but have long since stopped noticing the names of – or, more mortifyingly, the colours. You can, as it turns out, have too much of a good thing so when I was sent the wrong set of pencils, I just blithely blogged away. The one useful thing to come out of this brain freeze is that in the last post is that I neglected to mention the one issue I have with the Charlotte Tilbury Colour Chameleons – unstable lids. They come adrift from the body of the pencil far too easily and once that happens it’s goodnight Vienna for the moisture content of the product.

Charlotte Tilbury New Colour Chamelions
Charlotte Tilbury New Colour Chameleons

So, round two of the Charlotte Tilbury New Colour Chameleons and a massive sorry for being really, really dim. From bottom to top in the swatch: Gold Digger (green eyes), Enchanting Indigo (brown eyes), Mesmerising Mink (for blue eyes), Intoxicating Violet (for hazel eyes) and Bewitching Black (for anyone who dares!).

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Charlotte Tilbury New Colour Chameleons

The joy of these shadows is that they’re so easy to use and yet so impactful. I find that they do need a colour keeper in the form of eye primer (Urban Decay is the one I use) to keep them from wandering, and you also need to bear in mind that the eye colour suggestions are exactly that – suggestions to amplify your existing eye colour. It doesn’t mean you can’t wear any of the other shades – there is no way that Intoxicating Violet is staying off my lids! As you can see from my existing stash, I’m a big fan of these although you need to get the sharpener specifically for them (which I think you should get for free).

The Charlotte Tilbury New Colour Chameleons are £19 each HERE. 

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Jane Cunningham

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20 responses to “Charlotte Tilbury New Colour Chameleons”

  1. Cathy

    It’s called a ‘senior moment’, Jane. It happens….. 😉
    I’m a bit hmmmm about CT. I bought the Dolce Vita palette last year and I find it really a bit ‘meh’. I did ask myself what all the You Tubers gushed over. And their customer service is absolutely disgraceful. I wrote to them asking what foundation colour they recommend…there’s no CT where I live. They replied and said, no problem we’ll send you some samples. That was in August. Ten emails later and I still haven’t received anything, despite ‘we’ll pop it in the post immediately’ on two if not three occasions. I think that’s pretty awful. A brand that’s not at the top of my must-haves any more.

    Reply
    1. Jane

      Yeah, that’s really NOT good Cathy. So far I get along nicely with the brand – I’ve been impressed with it all the way down the line but I know there are some packaging issues that aren’t acceptable (such as colour sticks where the lids pop off). I can see why that level of customer service would put you off the brand as a whole and I’m grateful to you for flagging it up; I rarely get to see that side of a brand so it’s very useful feedback for me.

      And as for my ‘senior moment’.. so mortifying and inexplicable. #fail

      Reply
    2. manuela

      I rarely order directly from the CT website anymore because the shipping takes AGES. I usually wait for the products to be available from a 3rd party site like Beautylish (2 day standard shipping).

      Reply
    3. Lucy

      I too love the products but have had the same issues as Cathy with customer services. I have requested some foundation samples as I don’t live near or work near a CT and having sent numerous emails and had apologies and promises of the samples being sent, to this day I have still not received any!

      Reply
  2. Makeup By Nicci

    I have the same problem with the Magic foundation, the gold lid never stays on, and its really fiddly to fit … I think this brand was launched ahead of itself… still needs work doing to it.

    Nicci
    https://makeupbynicci.com/

    Reply
  3. Andrea (@andreab8321)

    The gold digger shade is absolutely identical to Sephora own brand khaki jumbo shadow liner. I know because I own both. Sephora own brand a sight cheaper too!

    Reply
  4. manuela

    I would Tweet that account directly to CT herself. That’s awful, and I’m sure she wouldn’t appreciate a PR rep who doesn’t have enough sense to know what to keep off social media when she is a representative of a the company.

    Reply
  5. Charlotte

    Completely understandable Jane. These new colours look perfect for this time of year. The violet is stunning.
    I ordered the 12 days gift to try the different items and delivery was pretty swift. Discreet packaging with a single walled box, one layer of bubble wrap and the box was wrapped in tissue and stuck up with CT logo stickers. Not quite old school Liz Earle packaging but ok.

    Reply
  6. Maireaddy

    The lids stick better if you squeeze them as you put them on, so there’s a slight vacuum. Admittedly other brands can make it work!
    The two-hole Sephora sharpener works on them. I do really like them, especially when I’m wearing specs so need something easy to apply when all I can see is a blur! Beyond the eyes, I’m not thrilled by the range

    Reply
  7. Dani

    I noticed your comment about CT customer service – I’ve also had a bad experience with a make up artist being rude to me during a makeover recently and I contacted customer service who were not particularly helpful or interested. For a luxury brand, it’s really disappointing and a complete contrast to the excellent customer service that Estée Lauder provide.

    Reply
  8. Claire L

    They look gorgeous! I see on the website you can get the whole set with a sharpener for £90, which is not bad, considering they’re almost £20 each.

    Reply
  9. Karen

    I have two of these pencils already and they are great, I regularly use them, I really like the look of Mesmerising Mink too! I am sad to say I agree with others about CT customer service. I have bought a few items from the stand in Selfridges in London and I don’t find the assistants that helpful and I’ve had the hard sell from a couple of them – it makes me want to run in the opposite direction!

    Reply
  10. Claudia

    I adore CT products, but I also agree that the customer service needs work, both on the website and on counter. The only exception I have experienced is the Harvey Nicks counter in Leeds, have been there a few times and they are delightful. Selfridges should take note.

    Reply
  11. Mrs Tubbs

    Every time I’ve gone up to CT’s counter, I’ve been blanked. I noticed them doing the same to a few other customers who were either older or that they felt didn’t look the part. I’m hoping for better when they go into John Lewis. But so far, their loss as the money I was going to,spend with them was either saved or spent on counters with decent service.

    Reply
  12. Charlotte U

    I’m so glad you mentioned the loose lids. I thought it was just me being careless! I have two of these pencils and, whilst I love the colour, I don’t find they stay put. If I don’t put a primer on they crease, if I do put a primer on (even Urban Decay) my eyelids become a hot sweaty mess. Not a good look!

    Reply
    1. Jane

      I always recommend a primer for these.. they’re soft because they have high oil content which is what makes them blend so well.. mine disappear too without something underneath to hold them.

      Reply
  13. Alex

    These look lovely, but like lots of people above I am SO turned off CT because of their customer service – I was at the counter in Selfridges a couple of months ago and the assistant had absolutely no interest in serving me, preferring to chat up the woman in front of me who had bought a whole bag full of eye pencils… then when I finally got served the guy started serving someone else whilst my card was still in the reader and THEN walked off before giving me the bag so I had to reach across to grab it. I mean, I get that they’re busy but I felt that was basic customer service. Very off-putting indeed!

    I’m not convinced it’s a Selfridges issue as I have never had a bad customer service experience in there apart from at the CT counter.

    Reply
  14. Jane

    Okay, so I did a consumer experience at both the Fenwick and the Selfridges counter of CT to see for myself because this feedback is not good. At Selfridges, there were counter staff chatting amongst themselves and I was there for a couple of minutes before anyone came up to help me depsite the fact I was standing literally right in front of the chatters. However, she was really helpful, talked me through Khol options (I asked for a dark brown khol), offered me a booklet showing the Christmas gifts but wasn’t a all pushy. Apart from the initial couple of minutes, it wasn’t by any standards an awful experience. But, neither was it good. However, different story in Fenwick. As soon as I went to the counter, one of the staff said, ‘Hello, welcome to Charlotte Tilbury.” I said thank you and started to browse. She left it a minute before coming up to say that if I needed any help she was available. It was a much gentler, more considerate environment that I felt entirely comfortable with. My advice going forward is to head to the Fenwick counter where they seem to have customer service beautifully sussed. I will of course pass on all your concerns to CT.

    Reply
    1. Mrs Tubbs

      I don’t go back bro Fenwicks very often, but in the interests of fairness, I’ll give them a go. Thanks for following up

      Reply
  15. Sobes

    I find CT staff quite stand offish in Selfridges and I genuinely believe that’s a Selfridges issue more than just a CT issue (though no doubt there is truth in the brand’s bad customer device generally if there are so many complaints!). Selfridges staff at most counters are snooty and rude. Fenwicks staff at CT, on the other hand, are very helpful. Also, Harrods Suqqu staff compared to Selfridges Suqqu staff are charming, as are those at the Tom Ford counter. And let’s not even talk about Mac! I’ve stopped shopping at Selfridges due to this reason.

    Reply

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