Blogger Expectation Management For Brands

Almost all bloggers find themselves at the sharp end of ‘social media outreach’ and receive emails from brands who think a sample of their product is fair exchange for space on your blog. Sometimes it is, and sometimes it isn’t. But recently, I’ve seen a huge surge in emails where brands assume that the entitlement is purely theirs.

To put it into context, I’m really not talking about the lovely approaches we get from many, many delightful brands that are courteous in their outreach. More this kind of thing which is a portion of a real email:

“We would like to engage you to become part of XXX bloggers community and appreciate if you can write a product review on your Blog or do a review in your Youtube channel.

We would also appreciate it if you could include the following in the product review:

  1. Posting of Before and After picture on Facebook, Instagram or Pinterest
    2.            Describe result of the product
    3.            Share your honest opinion on the brand experience
    4.            Link to our Website, Instagram & Facebook
    5.            Invite reader to join campaign on XXX Facebook fan page.Note:
    1)      For all reviews made, XXX has the right to republish the Testimonial / Content / Photo / Video and etc.
    2)      1st  Posting XXX product review, 2nd Posting Promotion Campaign.

Has all the rights to pictures, video and content? Maybe they’d like our firstborn as well? In exchange for a tube of spot cream? I’m sorry for all the question marks but ?????!!!!!!

I don’t know any bloggers who would jump through all these hoops purely to be allowed to promote a product! My friend Hayley over at LBQ blog said something the other day about blogs becoming ‘brand fodder’ and I do think that brands have a huge expectation that somehow it’s absolutely incumbent upon bloggers to give publicity to any and every brand that asks.

It’s just not so. Bloggers take their words very seriously – there are one or two that just regurgitate press releases and can be viewed exactly as that; information only. But on the whole, a blog gives a rounded view of a product that the writer is actively interested in for the benefit of their readers – NOT the brands!

Once again, the blogosphere is changing and this time it’s the weight of expectation that has undergone a transformation. The day before I had the above email, I had one asking to participate in paid-for market research. However, it was so convoluted and over such a long period of time that it would barely meet minimum wage. There’s a huge misconception that blogs are still all about cupcakes and free products. We’ve moved on from there!

Blogs are a vast information source – combine us together and we are a force of nature when it comes to spreading the beauty word. But here’s what brands don’t know about us:

  1. We talk to each other. If you send out a generic ‘We love your blog and we want to work with you..’ email, we’ll probably compare with blog friends to see if it’s quite the opportunity it seems.
  2. There are Facebook groups for bloggers that flag up brand ‘misbehavers’ so the wool won’t be pulled over our eyes twice.
  3. We understand the term ‘work together’ as us not doing all the work for no pay. The moment you say ‘work’ you are in different territory.
  4. We know that hidden links are illegal and so is asking for them. So just don’t.
  5. We understand our value is not always limited to a bottle of face cream.
  6. We don’t exchange blog posts for food. A cake might be very nice but it doesn’t buy opinion.
  7. We don’t understand the word ‘opportunity’ as you do. An opportunity for us to feature your brand is your opportunity and good fortune, not necessarily ours.
  8. Your brand might be what you live and breathe for but we see many, many brands. Don’t expect to pin a blogger to a chair for hours while you explain each product in detail and expect to be thanked for the ‘pleasure’. I will (and have) literally run from this situation.

Back in the day, when there was just print to rely on, brands without ad budget were wholly dependent on the good nature of an editor to get seen at all by anyone. Ever. Blogging has changed everything for brands – the right day, the right blogger, the right product and a brand can have an overnight sell-out. This very, very rarely happened before blogs. So, before you offer out these ‘opportunities’ that give you all rights to our pictures, our words and our souls, manage your expectations.


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15 responses to “Blogger Expectation Management For Brands”

  1. I’m glad that you decided to talk about this touchy issue, especially as you work with many brands and so they may actually see this post and read it. Just to add to your ‘WTF is that?!’, me and my bloggy friends have all received emails from a popular nail polish brand convincing us of ‘an amazing opportunity’ to take part in their nail art contest with an entry in the form of a linked blog post, and the prize being a feature on their social media. The first time I actually replied saying I already had a nail art post up on the blog, and they could enter that in their contest if they wanted to. The PR person replied saying they could only enter the post if I mentioned their products, even though I’ve never even tried their stuff and obviously didn’t use it for the post – which is what I wrote back to her, and that was that. And then, a couple months later, another post in the same vein, all with that same implication that I should be happy and grateful to have been selected for this fantastic opportunity of providing free advertisement for absolutely nothing in return, not even a suggestion of a PR sample or cake (CAAAKE…). It’s not even funny to me anymore – it’s insulting.

  2. This is perfect. Recently I’ve seen a huge increase of “collaborations” where PR/companies say they want to work with us to create content for them, and then when I ask about compensation, because essentially it is a sponsored post, they reply saying this isn’t one of their sponsored campaigns but they will be featuring my post on their social media links. Sorry but that’s a lot of work for just a single link in a potential sea of links.

  3. I got that email too, along with the market research ‘opportunity’ that involved so much work over a 6mth period it barely seemed worth even having a conversation about. Today alone I’ve sent 10+ emails to brands explaining that placement on my site has value and that requires payment – for me, payment in product or exposure isn’t sufficient nor does it pay my bills. I wonder what they would do if they were paid in exposure or cupcakes at the end of the month?

  4. love this article!

  5. Annabella

    This is one of the reasons I stopped blogging last year after 4 years. I got 4 emails from someone asking me to try a product, my blog was good fit blah blah blah. I politely declined and made it clear that I didn’t have time to currently review any pr samples. I might as well have told her that I just had a litter of puppies because she clearly didn’t listen to me. Her wording in the email was making it seem the universe would collapse on itself if I didn’t review the body scrub.

    I’m glad to be out of the blogging game now but I still enjoy reading others and long may it continue!

  6. Jane, as always, your post is compelling. As a “blog for fun” gal, with a full time job outside of the industry, I am appalled at what I’m hearing my sister and brother bloggers are going through. Having a bought opinion is nothing more than paying for another ad spot. I agree with you that this may be informative, but by no means does it provide a useful opinion for someone seeking to investigate whether they want to try a new product. I applaud your clarity of position. It’s very much appreciated by your readers.

    1. Jane

      I think it’s a different thing when you’ve taken the leap to make your blog a source of income. Sometimes I wish I was back at the beginning again! Paid for materials on my blog is the difference between it existing and not but it’s a very fine line between writing for a brand and writing for a reader in these instances. I think you just hope that by being honest and using words to convey useful information about the brand and an experience of it you can please both. But sometimes it means you just have to say no to some income – if a product is terrible then I have no words in the world to make it sound good. When it comes to sponsorship, brands can buy my space and access to my readers (who can choose to read it or not) but not opinion. I think readers such as yourself who take time to comment and give your views are so important in helping us get it right. Space on blogs who have built a very healthy audience on sheer hard work over many years does have a value and we’re selling all bloggers short if nobody acknowledges that. xx

  7. My latest favourite email was from a brand about a fitness experience that I’ve not experienced nor met the person. With the simple email of ‘Can you pop a mention of this on the blog anywhere’… erm, sure – having never either heard of nor experienced said service…makes total sense to pop a mention up for my readers. Am not sure what they were genuinely expecting by asking this!? A ‘review’ of something I’ve never tried or just a shameless plug of something I have zero experience in….

  8. Spot on hun, i wouldn’t work for free in my job so I ain’t going to do it on my blog either xx

    http://Www.rainbowsandunicornsblog.co.uk

  9. Nicola

    You are such a source of mindful information, always a good read no matter what the topic. Thank you!

  10. bjorg

    I just wanted to pop a comment as a PR person, I really appreciated reading this post and found it really helpful. I want to make sure I show bloggers due respect, but work for a company with no budget for blogging PR. I try to only send suggestions for product placements if a blogger has requested ideas. Can I just ask a quick question, if someone approaches you offering samples but not asking for coverage unless you actually like the products, do you find that offensive? Kind of the same way approach reporters by sending out press releases or offering samples for recent products. I really don’t want to put anyone off or offend bloggers but as we don’t have a real advertising budget I still want to try contacting if we have something new and exciting! Again I really appreciate this article, and completely agree with the fact that bloggers are becoming more and more valuable in the beauty industry!

    1. Jane

      It’s completely not offensive to be sent product for consideration – absolutely not at all. You’re clearly considerate already which is fabulous.. it’s not even a budget thing, it’s more an entitlement thing. We all recognise that not every brand has budget, and the remit of my blog anyway, is to provide continuous beauty news for the people who read it and it would be empty if it relied on budget! News is always welcome – as are samples for consideration. Budget is only relevant if you are making unreasonable assumptions of what you expect a blogger to do for nothing x

      1. Bjorg

        Thank you Jane, that’s really helpful and I’ll make sure we continue to treat all the lovely bloggers we are in contact with, with due respect and not to fall into the entitlement category!

  11. I don’t know how to put in words in English, but this article was like a balm for my soul. Now coming back to the reality and here I am talking related to the Romanian beauty bloggers because I am one of them, we still have here a poor culture and PR are taking benefit of it. If I dare to be different, I am treated as a “separate case” and not positive all the time. I read your blog as a sort of Bible, ok I don’t want to exaggerate, but everything I read here it is a lesson and very usefull one. Thank you, Jane, I will print out this article and I will keep it here next to my keyboard.

  12. Jane, thank you for your honest post, and your continued open discussion between bloggers and brands. I love your refreshing honesty, and always appreciate these discussions. 🙂

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